FAQ's  from our customers, if you can't find the answer to your question here please contact us!

Q: How do I recognize the transfer man at the airport/port/bus station/train station?

A: At the airport, one of our staff will be waiting outside the exit door of the arrivals hall, after you collect your luggage. He/she will be there holding a sign with your name on it.

Q: Am I traveling with a group on the tours?
A: If you book one of our Classical Tours, you’ll travel with a group on a bus. If you book a Tailor Made Package or Island Hopping Package, you will be using the regular transportation but will be met by our representatives at every point you visit. This makes the packages flexible to suit your needs and allows you to travel with an organized plan but with out being herded around in a group. This rule applies to both Turkey and Greece Packages.

Q: Why should I book a package?
A: When you book a package, everything is arranged to make your holiday hassle free. You save time by not having to worry about booking accommodation, buying tickets for your transport, finding your hotel when you reach the airport/port and finding the right tour when you reach the sites. We also save you money, as travel agencies get a better price than the customer, we can pass some of those savings on to you.

Q: Do you provide travel insurance?
A: Unfortunately we don't. Our guests are advised to obtain their own insurance for health and/or baggage loss while traveling. Insurance is also recommended to provide coverage to clients if refunds pursuant to the final payment and cancellation clause below are unavailable due to the terms of that clause.

Q: Do you provide International Flights? Do your package prices include land services only?

A: Unfortunately we don't provide International Flight Tickets. We recommend our clients to buy their international Air Tickets from their home country. Our package prices include all services within Greece or Turkey; Domestic Flight Tickets are included when they are mentioned in the package program.

Q: How do I pay for my tour, what is the procedure?
A: When you have decided on a package, booking and securing a spot is as easy as 1,2,3.

1. Decide on a package. Once you decide, we’ll send you Booking form. Download this form and fill out the required information. The form is basically a document to our bank authorizing us to use your credit card to secure your reservation. You may also keep a copy as a receipt until you reach Turkey.

2. Fill in the form and return it to us. You can return it in one of two ways:
a. You can print it out and fax it to us at +90 212 512 53 95
b. You can just e-mail it back to us. Your information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details.

3. Relax your vacation is taken care of! When your credit card has cleared, we’ll book and confirm your hotels, transportation and tours. We’ll then e-mail you a detailed itinerary and arrange a convenient time and place to pick up your vouchers, (either the airport, your hotel or our office).

Q: Do I get refund if I cancel my trip due to illness or/and travel warnings?
A: We kindly request 30 % deposit on booking and the rest is to be paid 45 days prior to departure date of the tour. If a written cancellation notice is received before departure, we accept the cancellation.

CANCELLATION CHARGES FOR LAND PACKAGES: Unless otherwise stated in the contract, for all cancellations we will refund the cost of your trip less the following per-person charges. Charges shown include the 10% administrative fee.

Prior to departure:

60 days or more: 10% of selling price (Administrative Fee)

59-46 days: 30% of selling price

45-8 days: 50% of selling price

7-0 days: 100% of selling price

CANCELLATION CHARGES FOR CRUISE PACKAGES:

Prior to departure:

Charge 45 days or more: 10% of selling price (Administrative Fee)

45-31 days: 30% of selling price

30-15 days: 50% of selling price

14-8 days: 75% of selling price

7-0 days: 100% of selling price

Q: What’s the difference between getting a transfer and using a street taxi from the airport?

A: transfer is when a driver meets you at the airport (or hotel, ferry, cruise ship etc). He is there even if your plane is delayed, he knows where you are going and takes you there for a previously agreed upon price. People like to use transfers because arriving in a foreign city after a long flight is disorienting enough; it's nice to know you can get to your hotel without a hassle. It's like having a friend meet you at the airport.

The other option is getting a street taxi from outside the terminal. The problem here is that you take a chance. You will most likely get one who doesn’t speak English. He may not know where your hotel is, and he will probably be smoking like mad. You never know if he is going to try to overcharge you or take you to your hotel by way of the North Pole.

With a transfer you have a well informed English-speaking driver in an air-conditioned minivan picking you up, helping you with your luggage, helping you check into the hotel and making sure there are no problems, (plus he won't smoke).

Q: Which Greek island is the best for a honeymoon?
A: Most honeymooners choose Santorini. It is almost a tradition and that’s why here are so many Santorini honeymoon packages. Mykonos is popular too. If you want something quieter, choose Turkey or ask us for other Greek Island suggestions.

Q: Is it possible to catch a ferry from Athens to Istanbul, Turkey?
A: There are no ferries from anywhere in Greece to Istanbul nor from the Greek mainland to Turkey. But there is a cruise ship that makes the trip via the Greek islands. The easiest way to get to Istanbul is to fly. You can also take an overnight bus or train to Istanbul.

Q: How much do you charge in commission?

A: We don't charge the customer a commission. We get discount rates from the hotels and that enables us to sell to our clients for less than the hotels charge. Same with cruises and tours. So you could say we get our commissions from the hotels and cruise and tour companies.

Q: If I were to book the hotels, planes tickets, transfers myself, how much would I save?
A: You would probably not save much and it would take you days or weeks to do badly what we can do well in a couple hours.

Q: Any suggestions for someone who’s prone to sea sickness? 
If the sea is rough, and you are scared, take a Dramamine (or even half of one), before you depart - that usually works. It’s usually not really worth worrying about as these ships are huge, modern and are more like flying than being on the sea.

If you could not find the answer of your question, please do not hesitate to contact us.